Frequently Asked Questions

Depending on your itinerary, we will drive you around in our Mercedes Metris mini-van, or our high-ceiling Mercedes Sprinter van. Both are super comfortable vehicles and perfect to have the best day on the road with your family.

The Mercedes Metris can take up to 6 passengers, and the Mercedes Sprinter can take up to 11. Is your group larger? We still may be able to accommodate you; just give us a call at +1-844-550-6284.

Our only group tour is the Maui Birding Tour and it is limited to 8 passengers.

It often rains in the tropics, particularly in the aptly named “rainforest,” that’s how we get beautiful waterfalls! However, it rarely lasts all day or prevents us from having a wonderful time.

As outlined in the cancellation policy, tours go rain or shine. However, we make reasonable arrangements to reschedule upon request, depending on availability. We take your safety seriously and if weather and road conditions are deemed to be dangerous, we will reschedule or cancel the tour. If Unique Maui Tours needs to cancel a tour due to weather or other unforeseen circumstances, your payment will be fully refunded.

As is usual in the tourism industry, gratuity for your guide is optional but customary, and certainly always much appreciated. If your guide has gone the extra mile to show you a great time, by all means, “share the aloha!” Leaving a review is also another way to show your appreciation for your guide.

Yes, we are. We have a Motor Carrier Certificate from the Public Utilities Commission (PUC #4928C), and carry all commercial auto and liability insurance as required by law. This is important for everyone’s safety.

We are one of the only three companies on Maui that are fully permitted to lead hiking tours within Haleakala National Park.

Yes! Children 4 years and older can participate in many of our tours. For children 4-7 years old, we offer a booster seat (as per local legislation). Please check individual tour pages for age restrictions or give us a call.

Cancellation & Refund Policy

• Please make sure you read our policy carefully upon booking a tour. If you have a question, please give us a call at (844) 550-6284 (8am-8pm HST).
• Cancellations made over 15 days prior to your tour departure will be fully refunded.
• Cancellations made between 14 days and 72 hours (3 full days) of departure time will be refunded 90% of the total tour fee.
• Cancellations made less than 72 hours of departure, for any reason whatsoever, and no shows, will not be refunded.
• Tours may be rescheduled following the same policy as cancellations (no cost if made more than 15 days before the tour, 10% if made between 14 days and 72 hours, full rate if made within 72 hours).
• Tours may be transferred to another name at no cost.
• Gift cards are valid for two years from the date of issue. Gift cards are transferable, but not redeemable for cash.
• Tours go rain or shine. If Unique Maui Tours needs to cancel a tour due to unsafe conditions or other unforeseen circumstances, your payment will be fully refunded.
• Refunds may take up to 30 days to be posted to your account.
• All cancellations MUST be processed by phone by calling (844) 550-6284.

We recommend that you check the trip details of the tour you have booked, as what to wear can vary whether we’re going to the 10,000-foot summit or in the tropical rainforest, but as a general rule this is what we recommend:

• Depending on the tour you’ve selected, we may have opportunities to swim, so if you want to get wet, the best is to wear your swimsuit under your clothes, as there are no changing rooms. Wear sporty clothes that you won’t mind getting wet or muddy, and shoes that can get wet (trainers, water shoes, or Keens type). Also bring a change of dry clothes, a light jacket or long sleeve shirt, a pair of flip-flops or sandals, a hat, sunglasses, and a beach towel from your hotel.
• Bring any medication you might need, such as anti-histamine if you tend to have allergies, Dramamine or Bonine if you suffer from motion sickness—roads tend to be windy around here!
• It’s also a good idea to bring some spending cash in case you’re tempted by one of the roadside banana bread, ice cream shops, local jewelry, or something else.
• Gratuity for your guide is optional but always very much appreciated.
• Last but not least, bring your phone/camera, and your sense of adventure!

That’s it! We take care of pretty much everything else.

On the vehicle, we will have umbrellas, flashlights, reef-safe sunscreen, natural insect repellent, first-aid kit, handy wipes, our “courtesy kit” (toilet paper and feminine products), extra towels, mini backpacks, and a cooler with drinks, water, and snacks.

If that’s the case then steer clear of our hiking tour adventures, but generally, that’s the beauty of a private tour: you get to do what YOU want, go where YOU want, at YOUR own pace! Maui can be enjoyed being as active and adventurous or as mellow and comfortably as you like.

If you have any mobility issues, please let us know in advance, and also talk with your guide during your tour to let them know what you like and how comfortable you feel, so they can tailor the tour to your preferences and abilities.